Privacy & Data Protection

Predicts Privacy Policy – Our Commitment to Protecting Your Data

Everything about how your personal data is kept safe at predicts — what we collect, and how we use it — is laid out here openly.

Last Updated: January 2026 GDPR Compliant Applies to All Members

Privacy Policy Summary

Before reading the full policy, here's a quick overview of the key points across these six cards.

Data Collection

Only the information strictly necessary for registration, payments, and service improvement is collected.

Encrypted Protection

All your data is protected with 256-bit SSL encryption. Unauthorized access is completely impossible.

Never Sold to Third Parties

Your data is never sold to third parties or shared for marketing purposes.

Your Control

You can request to view, correct, or delete your information at any time.

Cookie Policy

Predicts uses cookies to improve its services. You always have the option to disable cookies.

International Standards

Predicts safeguards your privacy in compliance with GDPR and international data protection regulations.

1. Introduction & Scope

Predicts (https://predicts.im) takes your privacy seriously. This Privacy Policy explains what information we collect when you use the predicts platform, why we collect it, and how we protect it.

This Privacy Policy applies to predicts' website, mobile application, and all digital services. By using predicts, you consent to the collection and use of your information as described in this policy.

We comply with GDPR (General Data Protection Regulation) and international data protection laws. We implement both technical and organizational measures to ensure the security of your information.

This policy was prepared in Bengali. In the event of any linguistic ambiguity, the English version shall take precedence.

2. What Information We Collect

Predicts only collects information that is strictly necessary. We do not collect unnecessary or excessive data. Details are outlined below:

Information Provided Directly

  • At registration: full name, date of birth, email address, phone number, residential address
  • For KYC verification: a copy of your National ID or passport, along with proof of address
  • At the time of payment: mobile banking number or bank account details
  • Information shared during support interactions and conversation records

Automatically Collected Information

  • Device information: IP address, browser type, operating system
  • Usage data: login times, pages visited, betting history
  • Location data: country and city level only (not precise GPS coordinates)
  • Cookies & Session Data
Data Type Purpose Mandatory?
Name & Contact Details Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
Identity Document KYC & Anti-Money Laundering For Withdrawals
Payment Information Processing Transactions Yes
Usage Data Service Improvement & Security Automatic

3. Purpose of Data Collection

Predicts uses your data only for specified purposes. No information is ever used beyond its intended purpose.

  • Account Management: For registration, login, and managing account settings.
  • Payment Processing: To process deposits and withdrawals securely.
  • Legal Obligation: For KYC, Anti-Money Laundering (AML), and regulatory reporting purposes.
  • Customer Support: To resolve your issues and provide support.
  • Promotions & Offers: To send you relevant offers based on your preferences (with the option to opt out).
  • Security: To detect and prevent fraud.
  • Platform Improvement: To analyze usage patterns and improve your experience.

predicts never sells your data to advertising networks or shares it with marketing agencies.

4. Data Retention & Security

Predicts maintains multiple layers of security to keep your information safe.

Technical Security

  • All data transmissions are secured with 256-bit TLS/SSL encryption.
  • Data stored in our databases is protected with AES-256 encryption.
  • Passwords are never stored in plain text — bcrypt hashing is used at all times.
  • Regular penetration tests and security audits are conducted.
  • Firewall, intrusion detection system, and DDoS protection are all active.

Organizational Security

  • Only authorized personnel have access to member data.
  • All staff have signed confidentiality agreements and receive regular training.
  • Access logs are maintained and reviewed on a regular basis.

Our servers are located in ISO 27001-certified data centers that meet international standards. Regular backups are taken and a disaster recovery plan is in place.

5. Sharing Data with Third Parties

Predicts does not sell your personal data. However, there are limited circumstances where data may be shared:

  • Payment Provider: Minimal information is shared with bKash, Nagad, Rocket, and similar providers solely to process transactions.
  • KYC Service Provider: Approved third-party services may be used for identity verification.
  • Regulatory Authority: We may be required to share information with authorities in response to valid legal requests or to comply with licensing obligations.
  • Technology Partners: For cloud hosting and data analytics — they are not permitted to use your information for their own purposes.

Third-party partners are vetted against our privacy standards before we engage with them. We do not work with any provider that falls below those standards.

6. Cookies & Tracking

Predicts uses cookies and similar tracking technologies to improve our service and personalize your experience.

Cookie Types

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences, language, and settings.
  • Analytics Cookies: To understand how the site is used — data is collected anonymously.
  • Marketing Cookies: To show you relevant promotions — you can opt out at any time.

You can disable cookies through your browser settings, though this may affect some features on predicts. App users can manage tracking preferences through their device settings.

7. Your Rights

Under GDPR and international privacy laws, you have the following rights:

  • Right to Know: You can request to know what data predicts holds about you.
  • Right to Rectification: You can request corrections to any inaccurate information.
  • Right to Erasure: Under certain circumstances, you can request that your data be deleted.
  • Right to Restrict Processing: You can request that your data not be used for specific purposes.
  • Right to Portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@predicts.im. We will respond within 30 days of receiving your request.

In some cases, data may not be erasable due to legal obligations or ongoing investigations.

8. Protection of Minors

Predicts strictly does not serve anyone under 18. Age is verified at registration, and additional proof may be requested in cases of doubt.

If we discover that an account has been created by someone under 18, it will be terminated immediately and all associated data will be deleted.

If you believe your child has been using predicts, please contact us immediately at support@predicts.im.

9. Data Retention Period

Predicts does not retain your data longer than necessary. Retention periods vary depending on the type of data:

  • Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
  • Transaction Records: 7 years after the last transaction (as required by financial regulatory rules).
  • KYC Documents: Up to 5 years after the end of the relationship.
  • Cookie Data: Automatically deleted at the end of a session or after a maximum of 1 year.
  • Support Conversations: Deleted 3 years after last contact.

After the specified period, data is securely deleted or anonymized.

10. Policy Changes

Predicts may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised and registered users will be notified by email.

For major changes, you will be notified at least 30 days in advance. Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.

11. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact our dedicated Privacy Team:

  • Email: support@predicts.im
  • Subject: Use the subject line: "Privacy Request – [Your Account Number]"
  • Response Time: Usually within 7 business days
  • Live Chat: Click the chat icon on the right side of the site

We are unable to process any data-related requests without first verifying your identity.

Why Your Data Is Safe with predicts

We protect your privacy not just in words, but through technology and process.

01

Military-Grade Encryption

256-bit AES encryption is used — the same standard trusted by major banks and government institutions worldwide.

02

Regular Security Audits

Every year, a third-party team of experts audits predicts' security to identify vulnerabilities and resolve them promptly.

03

Data Minimization

Predicts collects only what is genuinely necessary. Requesting information beyond that goes against our policy.

04

Trained Team

All predicts staff receive regular privacy training and are bound by strict confidentiality agreements.

05

Spam-Free Communication

Your email or phone number will not be used for unsolicited marketing. You can unsubscribe at any time.

06

Secure Cloud Infrastructure

Data is stored in ISO 27001 certified data centers with 24/7 monitoring and automatic backups enabled.

How You Can Help Protect Your Data

Predicts gives you full control over your own data.

Access Request

Email our support team to find out what information we hold about you.

Data Correction

To correct inaccurate or outdated information, use your account settings directly or reach out to support.

Data Deletion

When closing your account, you may request that your data be deleted.

Marketing Opt-Out

Click the "Unsubscribe" link at the bottom of any promotional email, or opt out through our support team.

Data Download

You can request your account data be sent to you in a portable format.

Right to Object

You can formally object to your data being used for specific purposes.

Start Betting in a Safe Environment

Your data is fully secure with predicts. Sign up today and enjoy betting on a platform you can trust.

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